We only offer local delivery in Gauteng – We will deliver your bed, mattress or lounge suite – delivery charged at R550 per item. You will be contacted within 48 hours of your online purchase to confirm a delivery date.

We carry a diverse range of beds and couches and strive to arrange delivery within 5-10 working days; however, if stock is unavailable or needs to be specially manufactured for you, kindly allow 21 working days for delivery. We will keep you posted continuously!

Please Note:
• Up to 10 working days if goods are in stock
• Up to 21 days if goods are out of stock
• Items must be paid in full prior to shipment

1. General Returns

Items must be returned within 7 days of receiving your order if:
– The Item/s are damaged
– The wrong Item/s have been received
– Unwanted Item/s

Please note no soiled items will be accepted as returns

Bed Brothers will accept returns at our own costs provided that:
– The Item/s have not been used
– The Item/s are in their original packaging/sealed with all extras present
– The Item/s are damaged or the wrong Item/s have been received (See section .2)

Bed Brothers will not be liable for return shipping costs if:
– The Item/s are being returned as an unwanted item

If any of the above conditions are not met you will be responsible for shipping costs

2. Item/s that were displayed/described incorrectly or delivered in error

Item/s must be returned within 7 working days for a full refund or exchange. Bed Brothers will be liable for the shipping fees if the following conditions are met.
– The Item/s has not been worn/used
– The Item/s are in their original packaging with all extras present.
– The Item/s are not damaged/soiled

This process may take up to 8 working days. Should you be eligible for a refund, you will receive payment within 5-7 working days.

3. Items damaged in transit

Item/s deemed as damaged during transit must be reported and returned within 3 days of receiving your order.

Any Item/s that are damaged during transit will be returned at no cost to the customer and will be replaced. A refund may only be actioned should there be no stock to replace the damaged item.

Kindly note:

Should the damaged Item/s need to be replaced, it will be replaced for the same item ordered. Should there be no stock available, you will be offered a refund or store credit.

This process may take up to 8 working days. Should you be eligible for a refund, you will receive payment within 7-10 working days.

Once a return has been logged you will be notified of the shipping details thereafter. All items being returned must be inspected by Bed Brothers before an exchange or refund can be made.

This process may take up to 8 working days. Should you be eligible for a refund, you will receive payment within 7-10 working days.

ORDER CANCELLATIONS

Orders may be cancelled at any point during the checkout process before making payment. Once a payment has been made and your order has been marked as “Processing” you will have to wait to receive your parcel and then log a return. Please see 1. General Returns